Satisfaction Guaranteed
Our customers deserve the finest products and customer service we can give them. We've been in this business long enough our quality control is very high. If for any reason you're dissatisfied with your order, feel free to contact us and let us know. We'll work with you to resolve your issue.
We'll contact you throughout our production process, and before anything is actually made, you will be asked to confirm any art, garment styles, sizes, colors etc. That said, if you change your mind after confirmation, we will likely not be able to make any adjustments. We'll keep in contact with you and you may feel free to contact us at any point.
Getting Started
First things first - you need a design idea. If you don't have anything prepared or drawn up, it's no problem. Just contact our friendly, reliable staff and we can help you find the art that fits your function & budget. In fact, our on-site designer can develop a custom image for you at no extra cost. That's right - NO ART CHARGES. We can come up with a custom logo, event graphic, hand-drawn illustration or whatever you may need.
You'll also need to know what garments you'll want to use: what style, color, and especially how many. We won't be able to start printing anything until we have that information. We have a variety of samples on hand for you at our actual location, but if that's not an option you can browse through an online catalog of some garments to choose from HERE, or contact us to discuss what exactly you'd like.
Artwork
If you do have a mostly finished design, unfinished or just an example of what you're looking for, email us at sales@walsonink.com with "ART EXAMPLE" in the subject line. And be sure to attach any relevant images; that's kind of important.
High-resolution images are fine - still send them to sales@walsonink.com, but with just "ARTWORK" in the subject line. Our preferred file formats are .TIF, .GIF, .JPG, .BMP or .PSD for bitmapped images, & .CDR (CorelDraw) or .EPS (Adobe) for vector artwork. For multi-color work, vector artwork is preferred, but for photographic reproductions, bitmapped images are preferred. Once again, if you have any issues or problems, just contact us.
Also, keep in mind that colors on a computer screen may not exactly match the actual color of ink we will use; however, we will try to match it as closely as possible, even if we have to mix a custom color. If you happen to have a process color key (CMYK value) or a Pantone number for a specific color, even better, though it's not necessary.
One last thing - we will not print knowingly copywritten or trademarked art, logos, etc. you do not have the rights for. We can't be held responsible for copyright infringements, trademark violations or any other issues related to using protected imagery. We trust our customers to not purposefully break the law with their artwork, but if we find a submitted design uses something questionable, we will contact them about the issue and try to find a suitable solution.
Garments
We have many, many options when it comes to what you'd like to us print on or embroider. Once again, here is an online sample of some of what we can offer. All the garments we offer are subject to distributor availablility, however. You'll be notified in the case of any delay or issue related to garment availability as soon as possible.
It's vitally important we know exactly what you're looking for and how many garments you want early on, since any changes will push back completion due to ordering and shipment delays. We obviously have to receive the garments before we can decorate them, so any changes in sizes, colors, etc. need to be given as soon as possible. We also do have a 24 piece minimum for custom orders, and pricing is adjusted based on quantity. Basically, the more pieces, the lower they cost. Price is also based on how many ink colors needed and where. Since multi-color designs require more preparation, use more space and require multiple screens to print (each ink color and the location of that color on the garment has to use its own screen), the more colors you have, the more it costs.
Production Time / Shipping
Our normal turnaround time for custom orders is 10 business days (Monday-Friday) after you've confirmed the artwork and we have confirmation of how many garments you want in the desired style. Orders are processed on a first come, first served basis and are shipped the same way. We use UPS exclusively, so delivery time will vary, though we make sure to ship orders out as soon as possible. Addresses should be within the continental U.S. for timely delivery. Also, UPS' policies prohibit shipping to P.O. boxes, so we cannot ship to those. Sorry.
Note: If You're Printing For A Company
We'll charge your credit card at shipment; we also offer net 30 day for companies & organizations approved for credit with us. If you plan to use a company PO number, you must submit that PO number in advance. We'll ask you for any additional information as needed, but the PO number and/or non-profit registration number (for tax exemption) absolutely must be available as soon as possible. Thank you.
FOR MORE INFORMATION...
... please feel free to contact us directly. For a detailed overview of our Payment, Returns/Exchanges, Defective Item, and Refund policies, take a look at our FAQ.
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